Privacy Policy

Privacy Policy Last Updated: November 10, 2026 Effective Date: November 1, 2025 This Privacy Policy (“Policy”) describes how NeuraReach, LLC (“Company”, “we”, “our”, or “us”), a Delaware limited liability company, collects, uses, discloses, and protects the personal information of users (“User”, “you”) who access and use LookAtlas (the “Platform”). By using LookAtlas, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Platform. 1. Information We Collect We collect the following categories of information: a. Account Information – Name, email address, password, and other details provided during registration. b. Payment Information – Billing details and payment method information processed securely through third-party payment processors. c. Uploaded Content – Images, videos, or other media files you upload for processing through the Platform. d. Generated Content – AI-generated images or videos created through the Platform. e. Usage Data – Information about your device, browser type, IP address, pages visited, and actions taken on the Platform. f. Communication Data – Information you provide when contacting us for support or feedback. 2. How We Use Information We use the information we collect to: a. Provide, operate, and maintain the Platform and Services. b. Process payments, manage subscriptions, and provide customer support. c. Improve, personalize, and expand our Platform. We do not use your data, including the images you upload or generate, to train AI models. d. Communicate with you regarding your account, updates, and promotions (only if you have opted in). e. Ensure compliance with our Terms and Conditions and applicable laws. f. Detect, prevent, and address fraud, abuse, or technical issues. 3. Legal Basis for Processing (GDPR) If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds: a. Performance of a contract – To provide you with the Services. b. Legitimate interests – To improve the Platform and ensure its security. c. Consent – For marketing or optional features, where applicable. d. Legal obligation – To comply with legal requirements. 4. Data Sharing and Disclosure We do not sell your personal information. We may share data in the following limited cases: a. Service Providers – With trusted third parties who help operate our Platform (e.g., payment processors, hosting providers, analytics services). b. Legal Requirements – If required by law, court order, or governmental authority. c. Business Transfers – In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. d. Protection of Rights – To enforce our Terms, protect our rights, and prevent fraud or abuse. e. Advertising and measurement partners (Meta, Google) – As described in section 9a below. 5. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. 6. Data Security We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. 7. International Data Transfers Your information may be transferred to and processed in countries outside your country of residence, including the United States. By using our Platform, you consent to such transfers in accordance with applicable law. 8. Your Rights Depending on your jurisdiction, you may have the following rights regarding your personal data: a. Access – Request access to your personal data. b. Correction – Request correction of inaccurate or incomplete information. c. Deletion – Request deletion of your personal data, subject to legal limitations. d. Restriction – Request limitation on processing of your data. e. Portability – Request a copy of your data in a structured, commonly used format. f. Objection – Object to processing based on legitimate interests or direct marketing. To exercise any of these rights, contact us at [support@lookatlas.com](mailto:support@lookatlas.com). 9. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience, analyze usage, and improve our Platform. You can modify your browser settings to reject cookies, though some features may not function properly as a result. 9a. Advertising and measurement We use Meta's (Facebook and Instagram) Pixel and Conversions API, and Google Analytics, to measure how people reach lookatlas.com and app.lookatlas.com from our ads and what they do afterwards, and to show our ads to people who may be interested in Look Atlas. For this, your browser sends Meta and Google standard web data (pages viewed, device and browser type, IP address, cookie and click identifiers such as Meta's fbp and fbc). When you create an account or buy a first shoot, our server also sends Meta a hashed (irreversible) version of your email address and the event (sign-up, checkout started, purchase and its value) so that Meta can match it to the ad you clicked. We do not send your photos or your products. Meta and Google process this data under their own policies: Meta Privacy Policy (facebook.com/privacy/policy), Google Privacy Policy (policies.google.com/privacy). You can opt out of Meta ad tracking in your Meta ad settings, block the cookies in your browser, and reject them in our cookie banner where one is shown. We keep attribution identifiers on your account record for up to 24 months. 10. Third-Party Links The Platform may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any information. 11. Children’s Privacy LookAtlas is not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If we learn that a child under 18 has provided personal information, we will delete it promptly. 12. Look Atlas for Shopify This section applies if you use Look Atlas through the Look Atlas app for Shopify. Where it differs from the rest of this Policy, this section applies to your Shopify store data. a. What We Access – With your permission, the app accesses your store’s domain, the email of the Shopify user who opens the app (to create or link your Look Atlas account), your product titles and product images, and your app plan status. When you choose to add a photo to a product, the app writes that photo to your store. The app does not access your orders, and we do not store information about your customers. b. How We Use It – We use this data only to provide the app: to create your account, generate the photos and videos you request, add them to your products when you ask us to, manage your plan, and give you support. c. Who We Share It With – We share this data only with service providers who help us run the app, such as hosting providers and the AI providers that generate your images. They may use it only to provide services to us. We do not sell your store data. d. AI Models – We do not use your Shopify store data, including your product photos, to train or improve AI models. We send your photos to AI providers only to generate the images you request. e. Keeping and Deleting Data – When you uninstall the app, we delete your imported store data, including imported product photos, within 30 days, unless the law requires us to keep it. Your Look Atlas account and the photos you generated stay available unless you ask us to delete them. To ask, email support@lookatlas.com. Our access to your store ends when you uninstall. f. Contact – NeuraReach, LLC, support@lookatlas.com. 13. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last Updated” date revised. Continued use of the Platform after updates constitutes acceptance of the revised Policy. 14. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: [support@lookatlas.com](mailto:support@lookatlas.com) NeuraReach, LLC – Delaware, USA